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FAQ

Frequently asked questions

Answers to what people ask us most. Don't see your question here? Just give us a call.

IICRC Certified24/7 Emergency ResponseLocally OwnedServing the Community for 10+ YearsSelf-Pay & All Insurance AcceptedEPA Lead-Safe Certified Firm

What types of damage do you specialize in?

We specialize in water, fire, smoke, mold, and biohazard restoration for both residential and commercial properties, including all categories of water damage from clean-water leaks to Category 3 black water.

How quickly can you respond to an emergency?

We offer 24/7 emergency response with an average response time of under one hour across Colorado Springs, Denver, and the Front Range.

Do you provide services for both residential and commercial properties?

Yes — we serve both residential and commercial properties of any size, including small and large insurance losses.

How do you support the local community?

As Village Restoration grows, we're committed to giving back to Colorado Springs through monetary contributions and volunteer time with local organizations, and to educating and empowering clients through every loss we serve.

Do you offer free estimates?

Yes — free estimates are available for non-emergency requests. For active emergencies, call us directly for the fastest response.

Do you work with insurance companies?

Yes — we work directly with any insurance carrier, coordinating scope of work and estimating with your adjuster. We also accept self-pay.

What areas do you serve?

We serve the entire Front Range from Pueblo to Fort Collins, including Colorado Springs, Denver, Aurora, Boulder, and everywhere between. See our full service area for details.

Are you licensed and certified?

Yes — Village Restoration is IICRC Certified and an EPA Lead-Safe Certified Firm, with over ten years of hands-on restoration experience.

Do you offer emergency board-up and tarping?

Yes — after wind and hail storms, we provide fast emergency roof tarping and board-up to protect your property until permanent repairs can be made. This mitigation work is often covered by insurance.

Property damage doesn't wait. Neither do we.

Call now for immediate emergency response, or submit a service request online and we'll follow up fast.

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